Set in a private gated estate, security is excellent, and there’s a strong community feel. The property is well-maintained with beautiful tropical landscaping. The pool is as stunning as in photos, and the air-conditioned gym has all the essentials. The apartment feels spacious and the furnishings are high quality. The washer and dryer were great, though not all stays seem to have access. Andiani managed the property well, resolving things promptly when possible. However, the owner was difficult to communicate with, often taking days to respond. Key issues included: There was a padlock on the main bedroom wardrobe, which was very frustrating The second bedroom only had coat 5 hangers, and we had to buy more ourselves We had to buy wine glasses as none were provided On 2 occasions we were without any running water. This recurs and a long-term fix is needed Despite these issues, we had a wonderful winter holiday and enjoyed the apartment and Tulum.

El alojamiento es precioso, todo esta implacable, se te proporciona todo lo necesario para tu estancia. Lo único que hay que comprar es la comida.
Una excelente experiencia, definitivamente volveremos en otra ocasión

Host was responsive and willing to resolve issues. Power went out 2nd day and they moved us to a different building 5min away. If I’m reviewing the host itself, I’d say they’re good. The city of tulum isn’t well developed and you’ll lack many things you thought were basic: clean water (showers sometimes had salty water), electricity can go off, frying pans are so thin you’d think they are made of paper (can barely cook with them). Listings are mostly for show, the actual units in tulum are much more fragile than they seem to be (talking more about the 2nd unit we were placed at). That being said, if you’re going to tulum, the host is as good as it can be in terms of being responsive & resolving issues. The whole city is poorly built so you just have to pick the most acceptable option.

Don't trust this place. It is a scam!
They left me without reservation, when was already fully paid, in the airport with my baby and rest of my family.

25 minutes before check-in they cancel on you. You receive no fees or compensation back from AirBNB...Terrible experience!