Keep guests happy by being responsive and staying in touch.

Reviews build trust in the community and help drive your business.

Here’s how to create a great guest experience—the first time and every time.

Interior designers and Superhosts reveal how they create memorable stays.

Learn how Airbnb is making reviews more fair for hosts.

Learn about our updated Review Policy and other important product changes.

Airbnb is improving the review process to be more fair and accurate for hosts.