Go To Travel with Airbnb

Guide for hosts to participate

Announcing Airbnb's participation in the Go To Travel Campaign

For Airbnb Hosts

[Due December 4th, 12PM] Thank you for your interest in participating in this program. For your Airbnb listing to qualify, please follow the steps below. You can refer to this file for futher details.

About the Go To Travel Campaign

The Go To Travel Campaign is a government-funded program in which domestic travel will be subsidized up to half of the total trip cost. 70% of the subsidy will be a discount at the time of booking, and 30% of the subsidy will be issued as vouchers that can be used during travel.

Eligible listings for discounts will be marked with a “GO TO” label on the search results page once we are able to verify the listing(s) with Step 3 as above. The discount will begin when the "GO TO" label appears on the photo of your listing(s). Please note that this label will replace the current Superhost label during the Campaign period.

During the Campaign period, guests who book a listing on Airbnb will receive a travel discount equivalent to 35% of the cost of the trip (capped at 14,000 yen per person per night). In addition to this discount, guests will receive a coupon worth 15% of the trip cost (up to a maximum of ¥6,000 per person, per night) to be spent during their trip.

If a guest cancels a booking for a discounted listing, the host may receive less than the amount paid under the normal cancellation policy.

About the Go To Travel Campaign

The Go To Travel Campaign is a government-funded program in which domestic travel will be subsidized up to half of the total trip cost. 70% of the subsidy will be a discount at the time of booking, and 30% of the subsidy will be issued as vouchers that can be used during travel.

Eligible listings for discounts will be marked with a “GO TO” label on the search results page once we are able to verify the listing(s) with Step 3 as above. The discount will begin when the "GO TO" label appears on the photo of your listing(s). Please note that this label will replace the current Superhost label during the Campaign period.

During the Campaign period, guests who book a listing on Airbnb will receive a travel discount equivalent to 35% of the cost of the trip (capped at 14,000 yen per person per night). In addition to this discount, guests will receive a coupon worth 15% of the trip cost (up to a maximum of ¥6,000 per person, per night) to be spent during their trip.

If a guest cancels a booking for a discounted listing, the host may receive less than the amount paid under the normal cancellation policy.

Discounts will be applied starting on the launch date for any reservations with checkout on or before February 1, 2021. (Please note this Campaign period is subject to change as announced by the Campaign Office). Starting with reservations and sales after midnight on November 17, if the travel involves more than eight nights, the campaign will be eligible for travel only up to seven nights. Please refer to the announcement by the campaign office for details. The discount will be automatically reflected on the guest's reservation screen.

To learn more about the Go To Travel Campaign, please check the Campaign Administrative Office's website for businesses.

Please note Airbnb Customer Support is not able to provide the most up-to-date and accurate information about the Go To Travel Campaign. Please refer to the website above directly for these details.

Discounts will be applied starting on the launch date for any reservations with checkout on or before February 1, 2021. (Please note this Campaign period is subject to change as announced by the Campaign Office). Starting with reservations and sales after midnight on November 17, if the travel involves more than eight nights, the campaign will be eligible for travel only up to seven nights. Please refer to the announcement by the campaign office for details. The discount will be automatically reflected on the guest's reservation screen.

To learn more about the Go To Travel Campaign, please check the Campaign Administrative Office's website for businesses.

Please note Airbnb Customer Support is not able to provide the most up-to-date and accurate information about the Go To Travel Campaign. Please refer to the website above directly for these details.

Regional Gift Voucher

The Go To Travel campaign redemption through Airbnb uses electronic coupons to distribute the regional gift voucher directly to guests. No paper vouchers are available. Guests will go to a dedicated site to obtain an electronic coupon. No work is required on the hosts' end to distribute coupons.

・Valid for use within the usage area and validity period shown on the ticket.
・The coupon can only be used at accepted stores.
・The voucher can be used from 3.00pm on the check-in date to 11:59pm on the check-out date.
・The coupon cannot be used in the event of trip cancellations.
・The coupon may not be used in the event of the spread of the coronavirus or due to a disaster.

Regional Gift Voucher

The Go To Travel campaign redemption through Airbnb uses electronic coupons to distribute the regional gift voucher directly to guests. No paper vouchers are available. Guests will go to a dedicated site to obtain an electronic coupon. No work is required on the hosts' end to distribute coupons.

・Valid for use within the usage area and validity period shown on the ticket.
・The coupon can only be used at accepted stores.
・The voucher can be used from 3.00pm on the check-in date to 11:59pm on the check-out date.
・The coupon cannot be used in the event of trip cancellations.
・The coupon may not be used in the event of the spread of the coronavirus or due to a disaster.

Campaign Participation agreement

・I have registered for a Go To Travel Campaign and I agree that the above information is correct.

・I have correctly completed all of the above fields. I have entered all of the above information correctly, and I agree that I have not received any discounts from the Go To Travel promotion due to errors, and I will not compensate or claim against Airbnb for any damages.

・I agree to the terms and conditions of the "Agreement to Participate" when registering for the Go To Travel Campaign and I promise to implement the new coronavirus infection control measures as described.

・I will clean and sanitize my room in accordance with the contents of the Airbnb Enhanced Cleaning Handbook released by Airbnb.

・I agree to the following terms and conditions (Go To Campaign Terms and Conditions) and Airbnb's Privacy Policy. I also understand that any fraud or violation will result in suspension of my account under the Airbnb Terms and Conditions.

Go To Campaign Terms and Conditions

・Coupons issued by Airbnb under the Go To Travel Campaign (referred to as “Campaign Coupon” below) can be used at listings that have been confirmed by the Go To Travel Administrative Office (referred to as “Administrative Office” below) to be in compliance with health and safety protocols. However, there may be cases in which the coupon cannot be used at an eligible listing.

・Bookings made by individuals residing in regions excluded by the Administrative Office (referred to as “Exclusion Areas” below), or bookings made at listings in Exclusion Areas, are not eligible to use the Campaign Coupon. If at least one of the Guests in the registration are confirmed (or suspected) to be residing in an Excluded Area, Airbnb may alter or cancel the reservation, in whole or in part. In such a case, the Booker and the Guest(s) agree to be liable to compensate the Host or Airbnb for any loss or damage caused, and are responsible to return any discounts and benefits received through the Campaign Coupon.

・Individuals determined by the Administrative Office to be ineligible (e.g. individuals residing outside of Japan) are not eligible to use the Campaign Coupon.

・By using the Campaign Coupon, Guests are agreeing to cooperate in preventative measures to minimize the spread of coronavirus, including following “New Travel Etiquette” guidelines.

・Please refrain from traveling in large groups, groups of young people or groups of elderly people.

・Stays which use the Campaign Coupon to obtain discounts are not eligible for reimbursement applications separately submitted by Guests directly.

・Stays booked after the start of direct discounts on Airbnb which do not have the Campaign Coupon applied are not eligible for discounts under the Go To Campaign, even if the stay is within the Campaign eligibility period.

・If cancellation fees apply for cancelled stays, the Campaign Coupon cannot be applied to the cancellation fee.

・In using the Campaign Coupon, Guests agree that their individual data collected by Airbnb and its group companies may be shared with third parties (including Japan Tourism Agency and Go To Travel Administrative Office) for the purpose of verifying usage of the Campaign Coupon, payment verification, processing of the Campaign Coupon, or investigation into inquiries relating to usage of the Campaign Coupon.

・These terms and conditions may be updated on an ongoing basis. Please check the latest version of these terms and conditions at the time of booking and use the Campaign Coupon after agreeing to the latest terms and conditions.

Measures to prevent and control the spread of coronavirus

At Airbnb, the health and safety of our community is our number one priority, and we ask that you, the host, take the following precautions as you participate in the Go To Travel campaign.

・All participating Hosts are required by the Go To Travel campaign office to take the necessary precautionary measures to prevent the spread of the coronavirus. For more details, please refer to the "Measures to Prevent Coronavirus Infection by Participating Businesses". Please note that Airbnb may take steps to disqualify your listing from this program if we are notified by the Campaign Administrative Office that the listing has not adopted these precautionary measures.

・Depending on the extent of the coronavirus outbreak, certain areas may be excluded from the campaign. If your listing is in an exclusion zone, all bookings that are eligible for the discount will be automatically cancelled.

・The availability of this Campaign is subject to the evolving coronavirus situation. Airbnb reserves the right to discontinue this Campaign at any time. Airbnb will be submitting information relating to your listing(s) and booking to the Japanese government, the Japan Tourism Agency and the Campaign Administrative Office as a requirement of the reimbursement application process.

・Guests care deeply about cleanliness standards when they book as there are heightened concerns over the spread of coronavirus. For any eligible listings, we strongly recommend that you opt-in to Airbnb’s enhanced cleaning protocol. To find out more about the latest cleaning guidelines, click here.